• USSD – UGX1million
• Mobile banking application – UGX10million
• Internet banking (personal banking) – UGX10million
• Internet banking (Corporate accounts) – UGX200million
We have over 60 ATMs, 53 branches, and over 400 PostBank agents across the country. Other digital banking channels are PostApp Mobile Banking, Internet Banking, and UnionPay Debit Cards
• Self-registration
• Through the nearest branch
• USSD (*263#)
• Mobile banking application (download the app from Play Store or the App Store)
• Internet banking (visit the website – www.postbank.co.ug)
• Perform bank to wallet
• Perform bank to bank transfers and interbank transfers
• Request for cardless withdraws
Present a valid ID and the ATM card to our Customer Service Assistants at the branch and have the PIN reset.
Yes, agents can liquidate and buy float from their PostBank accounts.
Our loan products range from personal to group loans. These include Business loans, Agricultural loans, Water & Sanitation loans, Education loans, among others.
Our loan processing speed relies on how fast you provide the necessary requirements. However, you should receive feedback from us within 2 days after submitting all the necessary requirements.
The PostBank head office is located on Plot 4/6 Nkurumah Road.
Yes, this is possible through our remittance partners Western Union, Chipper Cash, Wise, Trans Fast and Postal Pay.
• Toll-free (0800 217 200), non-toll free (0417 517 711)
• WhatsApp (0707 993 930 • USSD code - *263*1#
• Email – customerservice@postbank.co.ug
• Facebook –
• LinkedIn
• Chatbot (website – www.postbank.co.ug)
• Twitter
• QR Code
• Balance requests (loan requests and account requests)
• Pin reset for mobile banking and online banking only.
• ATM card blocking
• IMEI reset.
• Receiving requests, feedback, enquiries, and complaints
• National Identity for Uganda nationals
• Refugee ID for refugees issued by Office of the Prime Minister.
• Passport for foreigners
• One passport photo
• Savings accounts (personal, group and business/company accounts)
• Current accounts (personal, group and company accounts)
• Term Deposit accounts.
The cost of processing an ATM card is UGX15,000 exclusive of taxes.
• Transfast
• Moneygram
• Western Union
• PostalPay (Denmark and Sweden)
• Juba Express
USD: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 927206243 IBAN:DE85390500000927206243 EUR: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 1072223520 IBAN:DE07390500001072223520 GBP: Correspondent Bank: Sparkasse Aachen, Aachen Account Number: 927206235 IBAN:DE10390500000927206235
• Using the mobile banking USSD code *163#
• Using the mobile banking app and online platform
• Calling the contact center
