Customer complaint procedures

Please use the following channels to log your complaint / compliment.

  • Talk to the Customer Service officer or Business Growth Manager at any branch.
  • Document your complaint / compliment using the customer feedback forms available in the branch and hand it to the Customer Service officer or drop it in the Suggestion Box.
  • Call our customer services help lines on +256 417 157 705 /706 or toll free 0800217200
  • Send us an email at or
  • Visit our website on and send your communication through the contact us page.
  • Send a message to PostBank Facebook page
  • Send the query/complement to our Customer Service Supervisor at our Head Office, on ground floor Plot 4/6 Nkrumah Road
  • Any further escalation can be directed to the Customer Services Manager at our Head Office on Plot 4/6 Nkrumah Road or call +256 417157201 email;

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