• Internet banking (personal banking) – UGX10million
• Internet banking (Corporate accounts) – UGX200million
We have over 60 ATMs, 53 branches, and over 400 PostBank agents across the country. Other digital banking channels are PostApp Mobile Banking, Internet Banking, and UnionPay Debit Cards
• Self-registration
• Through the nearest branch
• USSD (*263#)
• Mobile banking application (download the app from Play Store or the App Store)
• Internet banking (visit the website – www.postbank.co.ug)
• Perform bank to wallet
• Perform bank to bank transfers and interbank transfers
• Request for cardless withdraws
Present a valid ID and the ATM card to our Customer Service Assistants at the branch and have the PIN reset.
Yes, agents can liquidate and buy float from their PostBank accounts.
Our loan products range from personal to group loans. These include Business loans, Agricultural loans, Water & Sanitation loans, Education loans, among others.
Our loan processing speed relies on how fast you provide the necessary requirements. However, you should receive feedback from us within 2 days after submitting all the necessary requirements.
The PostBank head office is located on Plot 4/6 Nkurumah Road.
Yes, this is possible through our remittance partners Western Union, Chipper Cash, Wise, Trans Fast and Postal Pay.
• Using the mobile banking app and online platform
• Calling the contact center
Dial *263# or Download the PostBank Mobile App from the Google Play Store or Apple Store
Open the app and select “New User? Register”.
Follow the prompts and enter your details.
Set up your PIN to complete the registration.
Ensure you are using the updated version of the PostBank Mobile App.
If the error persists, reset your credentials by selecting “Forgot User ID” on the login screen.
To ensure your account’s safety, PostBank Mobile Banking does not support rooted or jailbroken devices. We recommend using a device with its original, unaltered software for secure access to the service.
On the login screen, select “Forgot PIN” or “Forgot Password”.
Follow the prompts to verify your identity using your phone number or OTP and correct security answers.
Set a new PIN or password.
Ensure your registered phone number is active and has a strong network signal.
Check that your phone settings allow SMS promotional messages.
Confirm that your phone number is up to date in our records.
Ensure you are using the latest version of the app. Update it via the app store.
If the issue continues, uninstall and reinstall the app.
Yes you can. To apply for a loan; 1. Log in to the Mobile App. 2. Go to “Loans” and select “Request Loan”. 3. Enter the required details and follow the prompts.
1. Log in and Select ‘Account Requests’ 2. Select View Forex Rates
1. Log in and Select ‘Profile’ 2. Select Upload Photo
